Privacy Policy
Northstar Brand Studio ("Northstar Brand Studio", "we", "us", or "our") is committed to protecting the privacy and confidentiality of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, relevant provincial privacy legislation.
1. Introduction and company information
This Privacy Policy explains how Northstar Brand Studio collects, uses, discloses, stores, and protects personal information in connection with our brand-marketing services, website, communications, client relationships, and related business activities.
Northstar Brand Studio
1450 Don Mills Road
Toronto, ON M3B 2X7
Canada
Email: [email protected]
Phone: +1 (416) 782-4936
2. Data collection and processing
We may collect personal information directly from you, automatically through our website and digital tools, and from third parties where permitted by law. Depending on your interactions with us, the personal information we may collect includes:
- Contact details such as name, email address, phone number, company name, job title, and mailing address;
- Communication content, including inquiries, feedback, project briefs, and correspondence;
- Business and marketing information, such as brand preferences, campaign objectives, audience insights, and service requirements;
- Billing and payment-related information, where applicable;
- Technical information, including IP address, browser type, device identifiers, operating system, pages visited, referral data, and usage analytics;
- Information provided through forms, surveys, newsletters, events, consultations, or social media interactions;
- Any other information you choose to provide to us.
We process personal information only for identified purposes and in a manner that is reasonable and appropriate in the circumstances.
3. Purpose of data processing
Northstar Brand Studio may process personal information for the following purposes:
- To provide, manage, and deliver our brand-marketing services;
- To respond to inquiries, requests, and communications;
- To prepare proposals, contracts, and project-related materials;
- To manage client relationships and business administration;
- To process payments, invoicing, and accounting activities;
- To personalize and improve our website, services, and communications;
- To conduct analytics, measure campaign performance, and understand audience engagement;
- To send newsletters, updates, promotional materials, or event invitations where permitted by law and, where required, with consent;
- To maintain security, prevent fraud, and protect our legal rights and interests;
- To comply with legal, regulatory, tax, and accounting obligations.
4. Legal basis for processing
Under Canadian privacy law, we collect, use, and disclose personal information with your knowledge and consent, except where otherwise permitted or required by law. Depending on the circumstances, our processing may be based on one or more of the following grounds:
- Your express or implied consent;
- The necessity of processing to provide requested services, manage a business relationship, or take steps at your request before entering into a contract;
- Our legitimate business purposes, where permitted by law and where such purposes are reasonable in the circumstances;
- Compliance with legal or regulatory obligations;
- Protection of our legal rights, property, safety, and security, or those of others.
Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.
5. Data sharing and third parties
We may disclose personal information to third parties in the following circumstances:
- Service providers and vendors that assist us with website hosting, analytics, email delivery, customer relationship management, payment processing, cloud storage, IT support, and administrative services;
- Professional advisors, including lawyers, accountants, auditors, insurers, and consultants;
- Business partners or subcontractors involved in delivering a project or service, where necessary and subject to confidentiality obligations;
- Government authorities, regulators, law enforcement, or other parties where required or permitted by law;
- In connection with a merger, acquisition, reorganization, financing, or sale of all or part of our business, subject to applicable legal requirements.
We require third parties to handle personal information in a manner consistent with applicable privacy obligations and to use it only for authorized purposes.
6. Data transfer to third countries
Some of our service providers or systems may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from countries outside Canada.
When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries. We take reasonable contractual, technical, and organizational measures to protect personal information during such transfers, but the level of protection may differ from that in Canada.
7. Storage duration
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting requirements, to resolve disputes, and to enforce our agreements.
The retention period depends on the nature of the information and the purpose for which it was collected. When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.
8. User rights
Subject to applicable law, you may have the following rights regarding your personal information:
- Access: to request confirmation of whether we hold personal information about you and to obtain a copy of that information;
- Rectification: to request correction or updating of inaccurate, incomplete, or outdated information;
- Erasure: to request deletion of personal information where permitted by law;
- Restriction: to request that we limit the processing of your personal information in certain circumstances;
- Data portability: to request a copy of certain information in a structured, commonly used, and machine-readable format where applicable;
- Objection: to object to certain processing activities, including where we rely on legitimate business purposes or direct marketing, subject to legal limitations.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.
9. Withdrawal of consent
Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or communications to you.
To withdraw consent, please contact Northstar Brand Studio using the contact information below. If you unsubscribe from marketing emails, we may still send you non-promotional messages related to ongoing services, transactions, or legal obligations.
10. Right to complain
If you have concerns about our privacy practices or how we handle your personal information, we encourage you to contact us first so that we can address your concerns promptly.
You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy authority. Contact details for the appropriate regulator can be found on its official website.
11. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, secure storage, encryption where appropriate, staff confidentiality obligations, and regular security reviews.
However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.
12. Contact information
If you have questions, requests, or complaints regarding this Privacy Policy or our handling of personal information, please contact:
Northstar Brand Studio
1450 Don Mills Road
Toronto, ON M3B 2X7
Canada
Email: [email protected]
Phone: +1 (416) 782-4936
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any revised version will be posted on our website with an updated effective date where appropriate.
We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes are posted constitutes your acknowledgment of the updated policy, to the extent permitted by law.
Effective date: May 25, 2026